Acceptable Use Policy

ACCEPTABLE USE POLICY (AUP)
ENVOIP LLC

1. Purpose

   This Acceptable Use Policy (“AUP”) defines the acceptable and prohibited uses of telecommunications

   services provided by ENVOIP LLC (“ENVOIP,” “Company,” “we,” “us”). This policy is designed to

   ensure lawful, ethical, and responsible use of ENVOIP’s VoIP, SIP trunking, and related

   telecommunications services while complying with applicable laws, carrier requirements, and industry

   regulations, including robocall mitigation obligations.

2. Scope

   This AUP applies to:

   ● All customers, resellers, partners, and end users of ENVOIP services

   ● All inbound and outbound voice traffic

   ● All signaling, routing, numbering, and call origination services

   Use of ENVOIP services constitutes acceptance of this AUP.

3. Permitted Use

   Customers may use ENVOIP services only for legitimate, lawful telecommunications purposes, including

   but not limited to:

   ● Business communications

   ● Customer support and service calls

   ● Verified transactional calls

   ● Lawful telemarketing activities with proper consent

   ● Internal enterprise communications

   All usage must comply with:

   ● Applicable local, national, and international laws

   ● FCC, FTC, and carrier regulations

   ● STIR/SHAKEN requirements

   ● ENVOIP’s Robocall Mitigation Plan (RMP)

4. Prohibited Use

   The following activities are strictly prohibited:

   4.1 Illegal and Fraudulent Activity

   ● Robocalls, scam calls, or fraud of any kind

   ● Caller ID spoofing or identity misrepresentation

   ● Phishing, vishing, or social engineering

   ● Impersonation of government agencies, financial institutions, or businesses

   4.2 Unlawful Calling Practices

   ● Calls made without proper consumer consent where required

   ● Violations of Do-Not-Call (DNC) regulations

   ● Autodialed or prerecorded messages without authorization

   ● High-volume calling intended to harass or deceive

   4.3 Network Abuse

   ● Traffic pumping or artificial call inflation

   ● Use of bots or automated systems to generate traffic without approval

   ● Bypassing call authentication or filtering systems

   ● Any activity that degrades network integrity or reputation

   4.4 Evasion of Compliance Controls

   ● Attempts to bypass STIR/SHAKEN or call verification

   ● Masking traffic origin or falsifying call metadata

   ● Use of unauthorized routing or termination paths

5. Robocall Mitigation & Call Authentication

   ENVOIP actively enforces a robust Robocall Mitigation Program, including:

   ● STIR/SHAKEN implementation for caller authentication

   ● AI-based call filtering and traffic analysis

   ● Blacklisting and whitelisting mechanisms

   ● Traffic monitoring, auditing, and anomaly detection

   ● Reporting to carriers and regulatory bodies when required

   Customers must:

   ● Provide accurate call origination information

   ● Cooperate with traffic investigations

   ● Maintain verifiable business identity and use case documentation

6. Customer Responsibilities

   Customers are responsible for:

   ● Ensuring all traffic is lawful and consent-based

   ● Maintaining up-to-date business and contact information

   ● Responding promptly to ENVOIP compliance inquiries

   ● Implementing internal safeguards against misuse

   ● Monitoring downstream users if acting as a reseller

   Resellers are fully responsible for the actions of their end users.

7. Monitoring, Audits & Enforcement

   ENVOIP reserves the right to:

   ● Monitor call traffic and signaling data

   ● Audit usage patterns for compliance

   ● Request supporting documentation (use cases, consent proof, call samples)

   ● Share required information with carriers or regulators

8. Enforcement Actions

   Violation of this AUP may result in:

   ● Immediate call blocking or filtering

   ● Traffic suspension or termination

   ● Account suspension or permanent termination

   ● Reporting to upstream carriers or regulatory authorities

   ● Financial penalties or termination without refund

   ENVOIP may act without prior notice if network integrity or regulatory compliance is at risk.

9. Reporting Abuse

   Suspected abuse, robocalls, or policy violations may be reported to:

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   compliance@envoip.co

   All reports are investigated and integrated into ENVOIP’s ongoing mitigation efforts.

10. Policy Updates

    ENVOIP reserves the right to update this AUP at any time to reflect:

    ● Regulatory changes

    ● Carrier requirements

    ● Emerging fraud or robocall threats

    Continued use of services constitutes acceptance of updated terms.

11. Contact Information

    ENVOIP LLC

    Compliance & Regulatory Affairs

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    compliance@envoip.co

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    www.envoip.co